Política de cancelación

At Blue Dream Tea, we strive to provide our customers with the best possible service and quality products. Due to the nature of our business, we have a Purchase Options Cancellation Policy in place. Please carefully review the following policy regarding cancellations, as we do not accept returns or provide refunds for customer change of mind.

  1. Order Cancellations: Once an order has been placed and confirmed, we cannot guarantee cancellations or modifications. Our fulfillment process is designed for efficiency and prompt delivery. However, if you need to cancel or modify an order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will make our best effort to accommodate your request. However, if the order has already been shipped or is in the process of being fulfilled, it cannot be canceled or modified.

  2. Customer Change of Mind: We understand that customer preferences may change. However, due to the nature of our products, we do not accept returns or offer refunds for customer change of mind. This includes, but is not limited to, situations where the customer no longer wants the product, selected the wrong item, or realized they have a preference for a different product after placing the order. We encourage all customers to carefully review their order before completing the purchase.

  3. Damaged or Defective Products: While we strive to ensure that our products are of the highest quality, if you receive a product that is damaged or defective, please contact our customer support within 3 days of receiving your order. We may require you to provide supporting evidence, such as clear photographs or detailed descriptions of the issue, to assess your claim. Based on our investigation, we will determine whether a refund, replacement, or alternative solution is warranted.

  4. Shipping Errors: In the event that we have made an error with your order, such as sending the wrong item or an incorrect quantity, please notify us within 3 days of receiving your order. We will work swiftly to rectify the situation and make arrangements to correct the error at no additional cost to you.

  5. Compliance with Applicable Laws: Our Purchase Options Cancellation Policy is subject to applicable laws and regulations, which may grant additional rights or protections to consumers. In the event that any provision of this policy is found to be inconsistent with the applicable laws, the relevant legal requirements will prevail.

If you have any questions or concerns regarding our Purchase Options Cancellation Policy, please contact our customer support team for further assistance. We are here to help and provide you with the best possible experience with Blue Dream Tea.

Last updated: 12/07/2023