Welcome to our FAQs: Answered page, where we’ve compiled the most common questions and provided clear, straightforward answers. Whether you're curious about our shipping process, our policies, or need assistance with a specific issue, this page is designed to help you find the information you need quickly. Our goal is to make your shopping experience as smooth and transparent as possible. If you have any further questions, our customer service team is always here to assist you.
FAQs: Answered
Shipping & Delivery
Where do you ship to?
We ship worldwide from our warehouse in the UK. No matter where you are located, we strive to get your order to you as quickly as possible.
What is your order dispatch timeline?
We understand the importance of timely delivery. Orders placed by 2:00 PM (GMT) Monday through Friday are dispatched the same day. Orders placed after 2:00 PM, on weekends, or during public holidays will be dispatched on the next business day. You will receive a confirmation email with tracking details once your order has been dispatched.
How long does shipping take?
Shipping times vary depending on your location. Orders within the UK typically take 1-2 business days. International orders can take between 6-10 business days, depending on your region and local customs processing times.
What are your shipping rates?
Shipping rates are calculated at checkout based on your location and the size of your order. We offer free shipping on orders over £50 within the UK.
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout for an additional fee. Delivery times for expedited shipping typically takes under 24 business hours in the UK and 4-8 business days for international orders.
Will I have to pay customs duties or taxes?
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the customer. Please check with your local customs office for more information.
Order & Payment
What payment methods do you accept?
We accept a variety of payment methods including Visa, MasterCard, American Express, and more. All transactions are secure and encrypted.
For those struggling to checkout or receiving an error message, we recommend using a different card, or contacting our customer service team and we can help you set up a manual bank transfer to pay for your order.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order below:
Please enter your tracking number below. You can find this tracking number in your emails. If your tracking number doesn't work or you're having trouble finding it, feel free to contact us at info@bluedreamtea.co.uk.
Can I change or cancel my order after it's been placed?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
What should I do if I receive the wrong item or my order is damaged?
If you receive the wrong item or your order arrives damaged, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement immediately.
What is your return policy?
Due to the nature of our products, we do not accept returns. However, if you receive a defective product, please contact our customer service team immediately. We are committed to your satisfaction and will do our best to resolve any issues you may encounter. Our team will work with you to find the best solution, whether that be a replacement or another suitable resolution.
Products
Are your products ethically sourced?
Yes, we are committed to sourcing our products from suppliers who adhere to ethical and sustainable practices.
How can I find out more about a specific product?
Each product page on our website contains detailed information, including product descriptions, sizing guides, and customer reviews. If you need more information, feel free to contact us.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They are the perfect gift and can be used on any item in our store. Please get in touch to order a gift card.
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Account & Privacy
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your order history, save your address information, and speed up future checkouts.
Is my personal information secure?
Yes, we take your privacy seriously. All personal information is stored securely and processed in accordance with our Privacy Policy. We do not share your information with third parties.
How do I reset my password?
If you’ve forgotten your password, click on the "Forgot Password" link on the login page. Enter your email address, and you will receive a link to reset your password.
Geting In Touch
How can I contact customer service?
You can reach our customer service team via email at info@bluedreamtea.co.uk or through the contact form on our website.
Where is your business located?
Our headquarters and warehouse are located in the UK. We ship all orders from this location.
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